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How to Find Customer Feedback with Claude

Find customer feedback on social media with Claude and ToolRouter. Product insight discovery.

Tool
Social Media Search icon
Social Media Search

Claude turns customer feedback discovery into a targeted terminal investigation. Search for mentions of your product and Claude identifies feedback, categorizes it by type, and discusses the implications. Ask follow-up questions like "what are the most common pain points?" or "are there feature requests we should prioritize?" for an interactive feedback mining session.

Connect ToolRouter to Claude

1Open connector settings Open Settings
2Add a custom connector with these details
Name
ToolRouter
URL
https://api.toolrouter.com/mcp
3Let Claude set you up Open Claude
No API key needed.All platforms →

Steps

Once connected (see setup above), use the Social Media Search tool:

  1. Ask Claude: "Search for reviews and feedback about our product on TikTok and YouTube"
  2. Claude finds organic customer content mentioning your product
  3. Ask: "What are the main praise points and complaints?"
  4. Claude categorizes the feedback into themes with examples from actual posts

Example Prompt

Try this with Claude using the Social Media Search tool
Search for customer feedback about "OurProduct" on TikTok and YouTube. What do customers love and what frustrates them?

Tips

  • Ask Claude to prioritize feedback by frequency -- the most common complaints matter most
  • Request a product improvement roadmap based on the feedback themes
  • Claude can identify feature requests that appear across multiple customer reviews

More Claude Guides

How to Monitor Brand Mentions with ClaudeHow to Track Hashtag Conversations with ClaudeHow to Find User-Generated Content with ClaudeHow to Research Social Trends with ClaudeHow to Monitor Competitor Activity with Claude

Related Workflows

Brand Monitoring DashboardMonitor your brand presence across news, social media, and trending content while maintaining brand identity consistency.Influencer DiscoveryDiscover and vet potential influencer partners by profiling their audience, searching niche creators, evaluating engagement quality, and finding contacts.Review MonitoringMonitor customer feedback across app stores, social comments, community discussions, and brand perception to stay ahead of reputation issues.Crisis MonitoringMonitor for brand reputation crises by scanning news, social media, and comment sentiment to detect and assess threats early.PR & Media MonitoringTrack press coverage, monitor social amplification, and audit brand consistency across media mentions.Hashtag Strategy BuilderBuild a data-driven hashtag strategy by researching niche tags, finding trending hashtags, and organizing them into themed clusters.Customer Research PipelineBuild customer personas from real social data by mining social media conversations, analyzing comments, generating personas, and validating with market research.

Roles that use Social Media Search

Advertising Account ManagerAffiliate Marketing ManagerAnimatorArt DirectorBartenderBrand Manager