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Tools / Social Media Search / Use Cases / Find Customer Feedback

Find Customer Feedback

Search social media for honest customer feedback and product reviews to inform product decisions.

Tool
Social Media Search icon
Social Media Search

The most honest product feedback lives on social media, not in your customer surveys. When customers post a TikTok review or a YouTube comparison video, they are sharing their genuine experience without the filter of a formal feedback form. This raw, unsolicited feedback is invaluable for product development.

The Social Media Search tool lets you search for product names, brand mentions, and related keywords to find these organic reviews and feedback posts. The results show you what customers actually think -- the features they love, the frustrations they share, and the comparisons they make with competitor products.

This workflow is essential for product managers gathering user insights, marketing teams understanding customer perception, and customer experience leaders identifying recurring issues. Social media feedback is faster, more honest, and more voluminous than any formal feedback channel.

Agent Guides

Claude

  1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
  2. Ask Claude: "Search for reviews and feedback about our product on TikTok and YouTube"
  3. Claude finds organic customer content mentioning your product
Read full guide →

ChatGPT

  1. Configure ToolRouter in ChatGPT
  2. Ask: "Search for customer reviews of our product on TikTok and YouTube"
  3. ChatGPT returns feedback content with sentiment analysis
Read full guide →

Copilot

  1. Add ToolRouter to Copilot MCP config
  2. Ask: "Search for product feedback on TikTok and YouTube"
  3. Review the customer content and sentiment data
Read full guide →

OpenClaw

  1. Connect ToolRouter: openclaw mcp add toolrouter -- npx -y toolrouter-mcp
  2. Ask: "Search for customer feedback about our product on TikTok and YouTube"
  3. OpenClaw returns organic customer content and reviews
Read full guide →

Related Use Cases

Open Monitor Brand Mentions

Monitor Brand Mentions

Search for your brand name across TikTok and YouTube to find organic mentions and user-generated content.

Social Media Search icon
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Open Track Hashtag Conversations

Track Hashtag Conversations

Monitor conversations around specific hashtags to understand trending topics and audience sentiment.

Social Media Search icon
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Open Find User-Generated Content

Find User-Generated Content

Search for organic user-generated content about your brand or products to repurpose in marketing.

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Open Research Social Trends

Research Social Trends

Search for trending keywords and hashtags across platforms to identify emerging social media trends.

Social Media Search icon
Social Media Search4 agent guides

Related Workflows

Brand Monitoring DashboardMonitor your brand presence across news, social media, and trending content while maintaining brand identity consistency.Influencer DiscoveryDiscover and vet potential influencer partners by profiling their audience, searching niche creators, evaluating engagement quality, and finding contacts.Review MonitoringMonitor customer feedback across app stores, social comments, community discussions, and brand perception to stay ahead of reputation issues.Crisis MonitoringMonitor for brand reputation crises by scanning news, social media, and comment sentiment to detect and assess threats early.PR & Media MonitoringTrack press coverage, monitor social amplification, and audit brand consistency across media mentions.Hashtag Strategy BuilderBuild a data-driven hashtag strategy by researching niche tags, finding trending hashtags, and organizing them into themed clusters.Customer Research PipelineBuild customer personas from real social data by mining social media conversations, analyzing comments, generating personas, and validating with market research.