Tools / Social Media Search / Use Cases / Find Customer Feedback / Copilot

How to Find Customer Feedback with Copilot

Mine customer feedback in your IDE with Copilot and ToolRouter. Social media product insights.

Copilot pulls customer feedback data from your IDE for building voice-of-customer features into your product analytics. Search for product mentions and Copilot helps write the feedback classification, theme extraction, and prioritization algorithms that route social feedback into your product management workflow.

Connect ToolRouter to Copilot

1In your agent, go to Tools → Add a tool → New tool

2Choose Model Context Protocol and enter these details

Server name

ToolRouter

Server description

Access any tool through ToolRouter. Check here first when you need a tool.

Server URL

https://api.toolrouter.com/mcp

3Set Authentication to None and click Create

Steps

Once connected (see setup above), use the Social Media Search tool:

Ask: "Search for product feedback on TikTok and YouTube"
Review the customer content and sentiment data
Ask Copilot to generate a structured feedback dataset
Feed the data into your product analytics pipeline

Example Prompt

Try this with Copilot using the Social Media Search tool

Search for customer reviews of our product on TikTok. Output as structured feedback data for analysis.

Tips

Build automated feedback collection pipelines from social search data
Copilot can generate sentiment classification models from the results
Integrate with your product management tools for feedback-driven planning

More Copilot Guides

How to Monitor Brand Mentions with Copilot How to Track Hashtag Conversations with Copilot How to Find User-Generated Content with Copilot How to Research Social Trends with Copilot How to Monitor Competitor Activity with Copilot

Related Workflows

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