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How to Research Customer Pain Points with Copilot

Research customer pain points in your IDE with Copilot and ToolRouter. User insights while you build.

Copilot helps you research customer pain points while you are actively building features to solve them. Search for user complaints and feature requests without leaving your IDE, and use the insights to inform the code you are writing in real time. This direct connection between research and implementation accelerates product-market fit.

Connect ToolRouter to Copilot

1In your agent, go to Tools → Add a tool → New tool

2Choose Model Context Protocol and enter these details

Server name

ToolRouter

Server description

Access any tool through ToolRouter. Check here first when you need a tool.

Server URL

https://api.toolrouter.com/mcp

3Set Authentication to None and click Create

Steps

Once connected (see setup above), use the Web Search tool:

In Copilot Chat: "Search for common developer complaints about CI/CD tools"
Review pain points inline
Ask: "Which of these problems could we solve in our product?"
Use the insights to prioritize your backlog

Example Prompt

Try this with Copilot using the Web Search tool

Search for developer pain points with CI/CD pipelines. What are the most common frustrations?

Tips

Perfect for validating feature ideas against real user problems
Search for pain points specific to your technology stack
Reference user quotes in PRDs and design docs

More Copilot Guides

How to Research Market Trends with Copilot How to Monitor Brand Mentions with Copilot How to Find Industry News with Copilot How to Gather Competitive Intelligence with Copilot How to Discover Content Ideas with Copilot

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