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Research Customer Pain Points

Discover what problems your target customers face by searching forums, reviews, and academic research.

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Web Search

The best products solve real problems, but identifying those problems requires going beyond your own assumptions. Customer pain points are discussed openly in forums, Q&A sites, review platforms, and academic research. Finding these discussions gives you unfiltered insight into what your market actually needs.

ToolRouter's search skill finds forum posts, Reddit discussions, Quora answers, and review site complaints where customers describe their frustrations in their own words. The scholar_search skill adds academic research and industry studies that validate and quantify these pain points with data.

This research is essential during product discovery, when prioritizing feature development, and when crafting marketing messages that resonate. Hearing customers describe problems in their own language gives you the vocabulary to write copy that connects and the conviction to build features that matter.

Agent Guides

Claude

  1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
  2. Ask Claude: "Search for common pain points people have with project management tools using the web-search tool"
  3. Claude searches forums, review sites, and discussions for user complaints and frustrations
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ChatGPT

  1. Configure ToolRouter in ChatGPT
  2. Ask: "Find the most common complaints about CRM software from forums and review sites"
  3. ChatGPT searches and categorizes the pain points it finds
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Copilot

  1. Add ToolRouter to Copilot MCP config
  2. In Copilot Chat: "Search for common developer complaints about CI/CD tools"
  3. Review pain points inline
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OpenClaw

  1. Connect ToolRouter: openclaw mcp add toolrouter -- npx -y toolrouter-mcp
  2. Ask: "Search for customer pain points with invoicing software"
  3. OpenClaw returns forum discussions, reviews, and complaints
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