How to Find Product Feedback with Claude
Extract product feedback from social comments with Claude and ToolRouter. Mine user insights.
Tool
Claude turns product feedback mining into a targeted terminal investigation. Pull comments from product-related posts and Claude extracts actionable feedback, grouping it by category -- bugs, feature requests, praise, confusion. Ask follow-up questions like "what features are users asking for most?" or "how does competitor product feedback differ from ours?" for deep product intelligence.
Connect ToolRouter to Claude
1Go to Settings → Connectors → Add custom connector
2Enter the details below and click Add
Name
ToolRouterURL
https://api.toolrouter.com/mcp3Done — works on Claude chat, desktop, and mobile
Steps
Once connected (see setup above), use the Social Media Comments tool:
- Ask Claude: "Pull comments from this YouTube product review and this Reddit discussion thread"
- Claude collects comments and extracts product-specific feedback, complaints, and feature requests
- Ask: "What are the top five product issues mentioned? Any feature requests?"
Example Prompt
Try this with Claude using the Social Media Comments tool
Collect comments from this YouTube review of our product and the top Reddit threads discussing it. Extract all product feedback -- complaints, praise, feature requests, and usage patterns.
Tips
- Include competitor product posts to understand what users wish your product had
- Ask Claude to categorize feedback into themes aligned with your product roadmap