Tools / Social Media Comments / Use Cases / Monitor Customer Issues in Social Comments / Copilot

How to Monitor Customer Issues with Copilot

Track customer issues in social comments with Copilot and ToolRouter. Social listening for teams.

Copilot pulls comment data from your IDE for building issue detection into your support workflow. Fetch comments and Copilot helps write the issue classification logic, GitHub issue templates, and notification systems that automatically surface customer problems from social media into your engineering ticketing system.

Connect ToolRouter to Copilot

1In your agent, go to Tools → Add a tool → New tool

2Choose Model Context Protocol and enter these details

Server name

ToolRouter

Server description

Access any tool through ToolRouter. Check here first when you need a tool.

Server URL

https://api.toolrouter.com/mcp

3Set Authentication to None and click Create

Steps

Once connected (see setup above), use the Social Media Comments tool:

In Copilot Chat: "Pull YouTube comments from this video and flag bug reports"
Copilot collects comments and identifies technical issues
Ask: "Format these as GitHub issues I can file in our repo"

Example Prompt

Try this with Copilot using the Social Media Comments tool

Collect comments from this YouTube tutorial video. Extract any bug reports or technical issues and format them as structured issue descriptions.

Tips

Perfect for turning social media bug reports into actionable GitHub issues
Ask Copilot to deduplicate similar complaints into single issue descriptions

More Copilot Guides

How to Analyze Comment Sentiment with Copilot How to Research Campaign Reactions with Copilot How to Find Product Feedback with Copilot How to Identify Common Questions with Copilot How to Analyze Engagement Patterns with Copilot

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