How to Transcribe Support Calls with OpenClaw
Support call transcription with OpenClaw and ToolRouter. Convert recordings to searchable text.
Tool
OpenClaw batch-transcribes support calls through automated processing pipelines. Feed in a day's worth of recordings and produce labeled transcripts with structured metadata in one pass. This systematic approach is built for QA teams that need to process high volumes of calls for compliance auditing and performance review.
Connect ToolRouter to OpenClaw
1Install the CLI
npm install -g toolrouter-mcp2Call tools directly from OpenClaw
toolrouter-mcp call web-search search --query "AI tools"
toolrouter-mcp toolsSteps
Once connected (see setup above), use the Audio Transcriber tool:
- Ask OpenClaw: "Transcribe this support call recording"
- OpenClaw returns the text transcript with speaker labels
- Request: "Summarize the call and flag any action items"
- Save the transcript for your records
Example Prompt
Try this with OpenClaw using the Audio Transcriber tool
Transcribe this customer call and create a structured summary: issue, resolution, follow-ups, and customer sentiment.
Tips
- Process calls daily to build a searchable archive of customer interactions
- Use transcripts to identify recurring issues for product improvement
- Combine with AI analysis to detect escalation patterns and churn signals