How to Transcribe Support Calls with Copilot
Transcribe support calls in your IDE with Copilot and ToolRouter. Call recordings to text.
Tool
Copilot transcribes support calls within your IDE, which is valuable for teams building or maintaining support infrastructure. Generate processing scripts alongside the transcriptions, and integrate call transcription into your support ticket workflow programmatically.
Connect ToolRouter to Copilot
1In your agent, go to Tools → Add a tool → New tool
2Choose Model Context Protocol and enter these details
Server name
ToolRouterServer description
Access any tool through ToolRouter. Check here first when you need a tool.Server URL
https://api.toolrouter.com/mcp3Set Authentication to None and click Create
Steps
Once connected (see setup above), use the Audio Transcriber tool:
- In Copilot Chat: "Transcribe this support call recording" and provide the file path
- Copilot returns the text transcript
- Ask: "Process all recordings in this directory"
- Download transcripts for all calls
Example Prompt
Try this with Copilot using the Audio Transcriber tool
Transcribe this batch of support call recordings into text files with speaker labels.
Tips
- Great for building transcription pipelines in your support infrastructure code
- Copilot can generate the processing script alongside running the transcription
- Integrate transcription into your support ticket workflow automatically