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AI Tools for Concierges
AI tools that help concierges research local experiences, book travel, discover events, translate guest requests, and deliver genuinely personalised recommendations for every guest.
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Works in Chat, Cowork and Code
1
Le Jules Verne
3 Michelin ★ · Eiffel Tower · €€€€
2
Le Grand Véfour
2 Michelin ★ · Palais Royal · €€€€
3
Taillevent
2 Michelin ★ · 8th arr. · €€€€
4
Septime
1 Michelin ★ · 11th arr. · €€€
Personalised dining recommendations
Research and recommend restaurants tailored to each guest's preferences — cuisine, budget, atmosphere, and occasion. Go beyond the hotel's printed list with live ratings, hours, and availability.
A guest is celebrating their 25th anniversary. They want a romantic, intimate restaurant with exceptional service and wine list. Budget is not a concern. They are in Manhattan.
Top recommendations for the occasion: Le Bernardin (4.8★, French seafood, 3 Michelin stars, exceptional wine list, private dining available), Per Se (4.6★, Contemporary American, 3 Michelin stars, chef's tasting menu ideal for anniversaries), Daniel (4.7★, French, 2 Michelin stars, intimate booths). All three require advance reservations — recommend booking for Per Se or Le Bernardin.
ToolRouter search_places
1
Le Bernardin
3 Michelin ★ · French seafood · private dining available
2
Per Se
3 Michelin ★ · Contemporary American · tasting menu
3
Daniel
2 Michelin ★ · French · intimate booths
Bespoke guest itinerary planning
Build day-by-day itineraries for guests based on their interests, duration of stay, and preferred pace. Cover cultural experiences, dining, outdoor activities, and local hidden gems.
A solo traveller staying 5 nights in Kyoto wants a mix of traditional culture, contemporary art, and excellent food. They prefer smaller, quieter venues over tourist crowds.
Day 1: Fushimi Inari at dawn (pre-crowds), Nishiki Market, dinner at Kichisen (3 Michelin stars). Day 2: Arashiyama bamboo grove by 7am, Tenryu-ji garden, afternoon pottery class. Day 3: Contemporary art at The Kyoto MOCA, Gion evening walk. Days 4–5 include tea ceremony, private machiya dining, and Philosopher's Path at sunset. All timed around current seasonal highlights.
ToolRouter research
Day 1
Fushimi Inari at dawn · Nishiki Market · dinner at Kichisen (3★)
Day 2
Arashiyama bamboo 7am · Tenryu-ji garden · pottery class
Day 3
Kyoto MOCA · Gion evening walk · sake bar
Day 4
Private tea ceremony · Philosopher's Path at dusk
Day 5
Private machiya dining experience · Nijo Castle gardens
ToolRouter search_events
Apr 8–14
Late cherry blossom viewing · Maruyama Park illuminations
Apr 12
Miyako Odori dance performance · Gion Kobu Kaburenjo
Apr 15
Nishiki Market food tour · private guide available
Apr 19
Kodo traditional drumming concert · Higashiyama
Transportation and flight logistics
Help guests with onward travel including flight status, train schedules, private transfers, and airport logistics. Give real-time answers instead of directing guests to do their own searches.
A guest has an early morning Eurostar from London St Pancras to Paris. What is tomorrow's first departure, journey time, and can I check their train is running on time?
Eurostar London–Paris tomorrow: first departure 05:57, arrives Paris Gare du Nord 09:17 (local time), journey 2h 20min. 06:31 departure also available. Current service status: no reported disruptions for tomorrow's early departures. Recommend hotel checkout at 04:45 for St Pancras check-in.
ToolRouter search_trains
05:57
First departure · arrives Paris 09:17 · 2h 20min
06:31
Second departure · arrives Paris 09:57
07:04
Third departure · arrives Paris 10:23
Multilingual guest services
Communicate with international guests in their language and translate guest requests accurately. Make every guest feel personally attended to regardless of the languages spoken on shift.
Draft a welcome letter for a high-profile Arabic-speaking guest arriving from Dubai. Include information about our spa, private dining service, and a personal welcome from the Head Concierge. Formal and warm tone.
Full Arabic welcome letter drafted using formal Gulf Arabic register. Opens with traditional hospitality greeting, introduces our services with appropriate formality, and closes with personal assurance of attentive service. Reviewed for cultural appropriateness — avoids any reference to alcohol in the services description.
ToolRouter translate_text
| English | Arabic (Formal) |
|---|
Special occasion and experience booking
Research unique, memorable experiences for guests celebrating special occasions — anniversary surprises, proposal planning, milestone birthday experiences, or exclusive access events.
A guest wants to propose to their partner this week in London. They want something private, spectacular, and memorable. No budget constraint.
Top proposal experiences in London this week: private rooftop champagne at Duck & Waffle after-hours (city views, arranged exclusivity), private viewing at National Gallery after hours (possible with advance arrangement), Sky Garden private hire for sunrise. For guaranteed privacy: charter a Thames river boat with private chef for sunset proposal. All require advance booking — recommend the river boat or Duck & Waffle rooftop for most impact.
ToolRouter search_places
1
Duck & Waffle
Rooftop · city views · after-hours hire available
2
Sky Garden
Private sunrise hire · Fenchurch St
3
Thames River Charter
Sunset proposal · private chef option
Local weather and outdoor planning
Provide guests with accurate weather forecasts to plan outdoor excursions, sporting activities, and al fresco dining. Help them make the most of their stay regardless of conditions.
Guests have booked a vineyard tour in Napa Valley on Thursday and Friday. What is the 5-day forecast and what should they pack for outdoor tasting?
Napa Valley Thu–Fri: Thursday 74°F, mostly sunny, light breeze — ideal conditions. Friday 68°F, morning fog clearing by 10am, chance of afternoon cloud. Recommend guests bring a light layer for Friday morning tastings and plan outdoor sessions for late morning. No rain expected. Perfect wine country weather overall.
ToolRouter get_forecast
Thursday
74°F · mostly sunny · light breeze — ideal conditions
Friday
68°F · morning fog clears by 10am · afternoon cloud possible
Rain Risk
None expected through Saturday
Friday Morning
Recommend a light layer for early outdoor tastings
Overall
Perfect wine country conditions — no itinerary changes needed
Ready-to-use prompts
Fine dining recommendations
Find the top 5 fine dining restaurants in downtown Chicago for a business dinner for 6. Focus on private rooms available, excellent wine lists, and cuisine suitable for international guests. Show ratings and reservation availability.
Build a guest itinerary
Create a 4-day itinerary for a couple visiting Barcelona who love architecture, contemporary art, and exceptional food. Mix morning activities, afternoon culture, and evening dining recommendations.
Local events this weekend
Find cultural events, concerts, and exhibitions happening in New York City this weekend. Focus on unique, exclusive, or limited-access experiences suitable for high-net-worth guests.
Translate and draft reservation email
Draft a restaurant reservation request in French for a table of 2 at 8pm this Saturday, celebrating an anniversary. Tone: formal and courteous. Request a quiet, romantic table.
Search luxury accommodation
Find luxury villas or boutique hotels in Tuscany for 2 adults, 2 children for 7 nights in July. Show rating, price per night, pool availability, and proximity to Florence.
Flight status check
Check the current status of British Airways flight BA 286 arriving at JFK today. Is it on time? What terminal, and what is the current ETA?
Outdoor activity weather check
What is the 4-day weather forecast for Queenstown, New Zealand? A guest is planning bungee jumping on day 2 and a lake cruise on day 3. Are conditions suitable?
Tools to power your best work
Content RepurposerTurn any content into posts, scripts, and articles
Deep ResearchAI research reports with citations
TranslateAccurate translation, 30+ languages
Stays SearchHotels, Airbnb & vacation rentals
Events NearbyConcerts, sports & local events
Flight StatusLive flight tracking in real time
Train TrackerLive rail data across 15 networks
Places SearchFind restaurants, shops & venues worldwide
165+ tools.
One conversation.
Everything concierges need from AI, connected to the assistant you already use. No extra apps, no switching tabs.
Pre-arrival VIP preparation
Research and prepare a complete experience package for a VIP guest before they arrive.
Multi-city travel itinerary
Plan a complex multi-destination trip for a guest covering logistics, accommodation, and experiences.
Special occasion planning
Organise a memorable surprise or celebration for a guest with a meaningful occasion.
Frequently Asked Questions
How does Places Search help with dining recommendations beyond a basic Google search?
Places Search returns structured data — star ratings, price levels, cuisine type, current hours, and location distance — in a format you can filter and rank instantly. It is faster than manual searching and covers a wider dataset including speciality directories.
Can the itinerary planning be customised for specific guest interests?
Deep Research takes a natural language query and compiles information from multiple sources. By including specifics about the guest — interests, mobility, travel style, and dates — you get recommendations tailored to their actual situation rather than generic tourist lists.
How do I check real-time train and Eurostar schedules?
Train Tracker covers 15 networks across 30+ countries, including Eurostar, Amtrak, Deutsche Bahn, SNCF, and many more. It returns current schedules, live disruption data, and journey time estimates.
What languages can I translate guest communications into?
Translate supports 30+ languages with formality controls. For hospitality, the formal register option is particularly useful for written correspondence with guests expecting a professional tone. It also handles script differences (Arabic, Japanese, Chinese, etc.) correctly.
Can AI help plan proposals and other highly personalised experiences?
Yes. Combining Places Search for venue research, Events Nearby for unique experience discovery, and Deep Research for destination-specific ideas gives a concierge comprehensive information to craft genuinely memorable, personalised recommendations.
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Works in Chat, Cowork and Code