Create Custom Hold Music

Hold music is one of the most universally disliked customer experiences, and the default options bundled with phone systems make it worse. Generic MIDI tracks and overused classical pieces signal that a business did not care enough to customize the experience. But commissioning custom hold music has historically been an afterthought because of the cost.

AI music generation makes it trivial to create hold music that matches your brand identity. A tech company can have modern electronic tracks, a luxury brand can have sophisticated jazz, and a healthcare provider can have calming ambient music. The music loops seamlessly and sounds professional because it was designed for the purpose.

Beyond branding, better hold music reduces perceived wait times. Studies show that callers who hear pleasant, appropriate music are more patient and less likely to abandon the call. A small investment in hold music directly reduces call abandonment rates.