---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/web-search/use-cases/research-customer-pain-points/claude
---
# How to Research Customer Pain Points with Claude

Claude searches forums, reviews, and academic research to surface real customer pain points, then helps you analyze them in depth. Ask follow-up questions to explore specific frustrations, map pain points to potential product features, or validate whether problems you have hypothesized actually appear in user discussions.

## Setup

claude mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask Claude: "Search for common pain points people have with project management tools using the web-search tool"
3. Claude searches forums, review sites, and discussions for user complaints and frustrations
4. Ask: "Now search academic research on productivity tool adoption barriers"
5. Claude combines practical user feedback with research-backed insights

## Example Prompt

```
Research the biggest pain points people have with email marketing tools. Search forums and reviews, then check academic research on email marketing challenges.
```

## Tips

- Ask Claude to group pain points by severity and frequency
- Search for "[product category] frustrating" or "hate" for unfiltered complaints
- Claude can turn pain points into feature specifications or marketing angles
