---
title: ToolRouter — Use Case
description: Step-by-step guide for a real-world ToolRouter use case with agent-specific instructions.
url: https://toolrouter.com/tools/web-search/use-cases/research-customer-pain-points
---
# Research Customer Pain Points

The best products solve real problems, but identifying those problems requires going beyond your own assumptions. Customer pain points are discussed openly in forums, Q&A sites, review platforms, and academic research. Finding these discussions gives you unfiltered insight into what your market actually needs.

ToolRouter's search skill finds forum posts, Reddit discussions, Quora answers, and review site complaints where customers describe their frustrations in their own words. The scholar_search skill adds academic research and industry studies that validate and quantify these pain points with data.

This research is essential during product discovery, when prioritizing feature development, and when crafting marketing messages that resonate. Hearing customers describe problems in their own language gives you the vocabulary to write copy that connects and the conviction to build features that matter.

**Tool:** [Web Search](https://toolrouter.com/tools/web-search)
**Skills:** search, scholar_search

## Agent Guides

- [How to Research Customer Pain Points with Claude](https://toolrouter.com/tools/web-search/use-cases/research-customer-pain-points/claude): Guide for Claude
- [How to Research Customer Pain Points with ChatGPT](https://toolrouter.com/tools/web-search/use-cases/research-customer-pain-points/chatgpt): Guide for ChatGPT
- [How to Research Customer Pain Points with Copilot](https://toolrouter.com/tools/web-search/use-cases/research-customer-pain-points/copilot): Guide for Copilot
- [How to Research Customer Pain Points with OpenClaw](https://toolrouter.com/tools/web-search/use-cases/research-customer-pain-points/openclaw): Guide for OpenClaw
