---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/social-media-search/use-cases/find-customer-feedback/chatgpt
---
# How to Find Customer Feedback with ChatGPT

ChatGPT discovers customer feedback from social search results with product management context. It identifies feedback themes, categorizes them by type and severity, and generates a customer voice report with prioritized insights. The output includes product improvement recommendations and messaging suggestions to address common concerns.

## Setup

{"mcpServers":{"toolrouter":{"command":"npx","args":["-y","toolrouter-mcp"]}}}

## Steps

1. Configure ToolRouter in ChatGPT
2. Ask: "Search for customer reviews of our product on TikTok and YouTube"
3. ChatGPT returns feedback content with sentiment analysis
4. Request: "Create a Voice of Customer report from this social media feedback"
5. Get actionable product insights organized by theme and priority

## Example Prompt

```
Find what customers are saying about our product on social media. Create a Voice of Customer report from TikTok and YouTube feedback.
```

## Tips

- ChatGPT creates structured VoC reports that product teams can act on
- Ask for competitor comparison insights from customer videos
- Request a feedback summary in the format your product team prefers
