---
title: ToolRouter — Use Case
description: Step-by-step guide for a real-world ToolRouter use case with agent-specific instructions.
url: https://toolrouter.com/tools/social-media-search/use-cases/find-customer-feedback
---
# Find Customer Feedback

The most honest product feedback lives on social media, not in your customer surveys. When customers post a TikTok review or a YouTube comparison video, they are sharing their genuine experience without the filter of a formal feedback form. This raw, unsolicited feedback is invaluable for product development.

The Social Media Search tool lets you search for product names, brand mentions, and related keywords to find these organic reviews and feedback posts. The results show you what customers actually think -- the features they love, the frustrations they share, and the comparisons they make with competitor products.

This workflow is essential for product managers gathering user insights, marketing teams understanding customer perception, and customer experience leaders identifying recurring issues. Social media feedback is faster, more honest, and more voluminous than any formal feedback channel.

**Tool:** [Social Media Search](https://toolrouter.com/tools/social-media-search)
**Skills:** search_tiktok_keywords, search_youtube

## Agent Guides

- [How to Find Customer Feedback with Claude](https://toolrouter.com/tools/social-media-search/use-cases/find-customer-feedback/claude): Guide for Claude
- [How to Find Customer Feedback with ChatGPT](https://toolrouter.com/tools/social-media-search/use-cases/find-customer-feedback/chatgpt): Guide for ChatGPT
- [How to Find Customer Feedback with Copilot](https://toolrouter.com/tools/social-media-search/use-cases/find-customer-feedback/copilot): Guide for Copilot
- [How to Find Customer Feedback with OpenClaw](https://toolrouter.com/tools/social-media-search/use-cases/find-customer-feedback/openclaw): Guide for OpenClaw
