---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/openclaw
---
# How to Monitor Customer Issues with OpenClaw

OpenClaw automates customer issue monitoring by batch-pulling comments from all your social posts and scanning for complaints, bugs, and support requests. Output includes structured issue inventories with severity scores, frequency counts, and affected platform data. Schedule regular runs to catch problems before they snowball.

## Setup

openclaw mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: openclaw mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask OpenClaw: "Pull comments from this YouTube video and find any customer complaints"
3. OpenClaw fetches comments and highlights issues
4. Ask: "Check our Reddit posts too and merge the results"

## Example Prompt

```
Collect comments from our latest YouTube and Reddit posts. Identify customer complaints and group them by theme so we know what to fix first.
```

## Tips

- Cross-reference issues across platforms to identify which problems are most widespread
- Run regularly after product launches to catch early feedback before it snowballs
