---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/claude
---
# How to Monitor Customer Issues with Claude

Claude makes customer issue detection a systematic terminal investigation. Pull comments from your content and Claude scans for complaints, bug reports, and support requests, grouping them by severity and frequency. Ask follow-up questions like "is this the same issue users reported last month?" or "should we prioritize this for the next sprint?" for interactive triage.

## Setup

claude mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask Claude: "Pull comments from our latest YouTube video and flag any customer complaints or bug reports"
3. Claude collects and categorizes comments by issue type -- bugs, complaints, feature requests
4. Ask: "Now check our Instagram and Reddit posts for the same issues"

## Example Prompt

```
Collect comments from our last three YouTube videos and our latest Instagram post. Identify any customer complaints, bug reports, or support requests. Group them by issue category.
```

## Tips

- Run this weekly on your most recent content to catch issues before they reach support queues
- Ask Claude to prioritize issues by frequency -- repeated complaints signal systemic problems
