---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/chatgpt
---
# How to Monitor Customer Issues with ChatGPT

ChatGPT detects customer issues in social comments and generates prioritized issue reports with clear categorization and recommended actions. It pulls comments, identifies problems, and produces a support intelligence brief that your product and customer success teams can act on immediately. Includes suggested response templates for common complaints.

## Setup

{"mcpServers":{"toolrouter":{"command":"npx","args":["-y","toolrouter-mcp"]}}}

## Steps

1. Configure ToolRouter in ChatGPT settings
2. Ask: "Pull comments from this Reddit thread and identify any customer issues or complaints"
3. ChatGPT collects comments and flags problematic ones with categories
4. Request: "Rank these issues by severity and frequency"

## Example Prompt

```
Collect all comments from this Reddit post about our product. Flag any complaints, bugs, or feature requests and categorize them by severity.
```

## Tips

- ChatGPT can suggest response templates for the most common issues found
- Ask for a prioritized list sorted by how many commenters mention each issue
