---
title: ToolRouter — Use Case
description: Step-by-step guide for a real-world ToolRouter use case with agent-specific instructions.
url: https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues
---
# Monitor Customer Issues in Social Comments

Customer issues surface in social media comments long before they reach your support desk. A frustrated user comments on your YouTube tutorial that a feature is broken. An Instagram follower replies to your product post saying their order never arrived. A Reddit thread about your app turns into a list of bugs nobody has reported through official channels.

By systematically collecting comments from your social posts and branded content, you can detect these issues early. The pattern often reveals systemic problems -- when five different YouTube commenters mention the same crash, that is a signal your bug tracker might not have yet. When Instagram comments consistently ask about sizing, that is a gap in your product information.

**Tool:** [Social Media Comments](https://toolrouter.com/tools/social-media-comments)
**Skills:** get_youtube_comments, get_instagram_comments, get_reddit_comments

## Agent Guides

- [How to Monitor Customer Issues with Claude](https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/claude): Guide for Claude
- [How to Monitor Customer Issues with ChatGPT](https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/chatgpt): Guide for ChatGPT
- [How to Monitor Customer Issues with Copilot](https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/copilot): Guide for Copilot
- [How to Monitor Customer Issues with OpenClaw](https://toolrouter.com/tools/social-media-comments/use-cases/monitor-customer-issues/openclaw): Guide for OpenClaw
