---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/openclaw
---
# How to Investigate Customer Needs with OpenClaw

OpenClaw applies deep research to structured intelligence gathering at scale, treating research as a systematic operation rather than an ad-hoc exploration. Submit multiple research queries across different topics, markets, or technologies and receive consistently formatted reports that can be compared side by side, aggregated into larger analyses, or fed into decision frameworks. Built for organizations that need reproducible research output across teams, where consistency of format and depth matters as much as the findings themselves.

## Setup

openclaw mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: openclaw mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask: "Research customer needs and pain points in [market/category]"
3. OpenClaw delivers a structured analysis of customer needs
4. Request: "Which needs are the most urgent and least served by existing products?"
5. Use the insights to focus your product development on real customer problems

## Example Prompt

```
Research what online shoppers need from returns experiences. What are the biggest pain points and what would a great solution look like?
```

## Tips

- Focus on needs expressed with emotional language -- they indicate higher urgency
- Ask for needs segmented by customer type for targeted product development
- Look for workarounds customers have built -- they reveal the most pressing unmet needs
