---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/copilot
---
# How to Investigate Customer Needs with Copilot

Copilot puts deep research capabilities inside your IDE for the moments when building requires understanding something new. Research technical architectures, regulatory requirements, API ecosystems, or competitive landscapes without leaving your editor, then incorporate findings directly into architecture decision records, design documents, or technical specifications. This is especially valuable when you hit a knowledge gap mid-implementation and need comprehensive context fast rather than a shallow search result.

## Setup

{"mcpServers":{"toolrouter":{"command":"npx","args":["-y","toolrouter-mcp"]}}}

## Steps

1. Add ToolRouter to Copilot MCP config
2. Ask: "Research customer needs for [product category] using deep-research"
3. Review the customer needs analysis inline
4. Ask Copilot to translate customer needs into user stories and feature requirements
5. Use the research to prioritize your product backlog

## Example Prompt

```
Research developer pain points with CI/CD tools. What are developers frustrated with, and what features would solve their problems?
```

## Tips

- Copilot can convert customer needs research directly into Jira tickets or GitHub issues
- Great for validating feature ideas against real customer needs
- Use to build evidence-based product requirement documents
