---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/claude
---
# How to Investigate Customer Needs with Claude

Claude makes deep research a hands-on exploration from your terminal where you drive the investigation in real time. Start with a broad question, review the initial findings, and progressively narrow your inquiry by asking follow-up questions that dig into the most promising threads. The session-based workflow keeps your entire research trail in one place, making it easy to trace how you arrived at your conclusions and revisit earlier findings when later discoveries change the picture.

## Setup

claude mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask Claude: "Research customer needs and pain points for [product category/market] using deep-research"
3. Claude analyzes customer discussions, reviews, and community forums to identify real needs
4. Ask: "What are the top unmet needs that represent product opportunities?"
5. Claude prioritizes needs by frequency, urgency, and willingness to pay

## Example Prompt

```
Research what customers in the personal finance app space are actually struggling with. What problems are they complaining about that existing products are not solving?
```

## Tips

- Ask Claude to distinguish between stated needs (what people say) and revealed needs (what they do)
- Request customer need prioritization by market size and competitive coverage
- Claude can identify needs that are emerging but not yet widely recognized
