---
title: ToolRouter — Use Case
description: Step-by-step guide for a real-world ToolRouter use case with agent-specific instructions.
url: https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs
---
# Investigate Customer Needs and Pain Points

Building products people actually want starts with understanding their real needs -- not what they say in surveys, but what they reveal through their behavior, complaints, and workarounds. The richest source of customer insight is the unstructured data scattered across forums, review sites, social media, and community discussions.

ToolRouter's deep-research tool synthesizes these signals into a structured understanding of customer needs. It analyzes discussion patterns, complaint frequencies, feature requests, and the language customers use to describe their problems. This reveals not just what customers want, but how urgently they want it and how they prioritize different needs.

This is invaluable for product managers defining roadmaps, entrepreneurs validating business ideas, UX researchers understanding user mental models, and marketing teams crafting messaging that resonates with real pain points. The research replaces assumption-based personas with evidence-based customer understanding.

**Tool:** [Deep Research](https://toolrouter.com/tools/deep-research)
**Skills:** research

## Agent Guides

- [How to Investigate Customer Needs with Claude](https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/claude): Guide for Claude
- [How to Investigate Customer Needs with ChatGPT](https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/chatgpt): Guide for ChatGPT
- [How to Investigate Customer Needs with Copilot](https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/copilot): Guide for Copilot
- [How to Investigate Customer Needs with OpenClaw](https://toolrouter.com/tools/deep-research/use-cases/investigate-customer-needs/openclaw): Guide for OpenClaw
