---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/competitor-research/use-cases/analyze-competitor-reviews/claude
---
# How to Analyze Competitor Reviews with Claude

Claude mines competitor reviews and helps you extract product strategy insights through conversation. After analyzing what customers say about competitors, ask Claude to identify unmet needs your product could address, compare satisfaction levels across competitors, or generate feature ideas inspired by recurring customer complaints.

## Setup

claude mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask Claude: "Research customer reviews for Zendesk using the competitor-research tool"
3. Claude analyzes review patterns and surfaces key themes
4. Ask: "What are the most common complaints and what features do users wish existed?"
5. Request: "How can we position our product to address these pain points?"

## Example Prompt

```
Analyze customer reviews for Zendesk and Intercom. Identify their top 5 pain points and feature gaps we could exploit.
```

## Tips

- Ask Claude to categorize complaints by severity and frequency
- Request sentiment trends to see if competitor satisfaction is improving or declining
- Use findings to craft competitive messaging that addresses real pain points
