---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/competitor-research/use-cases/analyze-competitor-reviews/chatgpt
---
# How to Analyze Competitor Reviews with ChatGPT

ChatGPT analyzes competitor reviews and presents the findings as a customer intelligence report. It identifies the most common praise and complaints, tracks sentiment trends over time, and generates product opportunity briefs based on gaps between what customers want and what competitors deliver.

## Setup

{"mcpServers":{"toolrouter":{"command":"npx","args":["-y","toolrouter-mcp"]}}}

## Steps

1. Configure ToolRouter in ChatGPT
2. Ask: "Analyze customer reviews for Salesforce and HubSpot CRM"
3. ChatGPT researches review sentiment and presents categorized findings
4. Request: "Summarize the top 10 pain points across both products"
5. Ask for product feature ideas based on unmet customer needs

## Example Prompt

```
Research customer reviews for Salesforce and HubSpot CRM. What do users love and hate about each? Give me product ideas based on gaps.
```

## Tips

- ChatGPT excels at synthesizing qualitative feedback into actionable themes
- Ask for review themes organized by user persona
- Request marketing copy that directly addresses competitor pain points
