---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/audio-transcriber/use-cases/transcribe-support-calls/copilot
---
# How to Transcribe Support Calls with Copilot

Copilot transcribes support calls within your IDE, which is valuable for teams building or maintaining support infrastructure. Generate processing scripts alongside the transcriptions, and integrate call transcription into your support ticket workflow programmatically.

## Setup

{"mcpServers":{"toolrouter":{"command":"npx","args":["-y","toolrouter-mcp"]}}}

## Steps

1. Add ToolRouter to Copilot MCP config
2. In Copilot Chat: "Transcribe this support call recording" and provide the file path
3. Copilot returns the text transcript
4. Ask: "Process all recordings in this directory"
5. Download transcripts for all calls

## Example Prompt

```
Transcribe this batch of support call recordings into text files with speaker labels.
```

## Tips

- Great for building transcription pipelines in your support infrastructure code
- Copilot can generate the processing script alongside running the transcription
- Integrate transcription into your support ticket workflow automatically
