---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/audio-transcriber/use-cases/transcribe-support-calls/claude
---
# How to Transcribe Support Calls with Claude

Claude turns call transcription into a multi-step analysis workflow in your terminal. Transcribe the recording, identify speakers, and extract key themes through continuous conversation. Claude can analyze transcripts for sentiment patterns and compliance signals, making transcription the starting point for deeper operational insights.

## Setup

claude mcp add toolrouter -- npx -y toolrouter-mcp

## Steps

1. Connect ToolRouter: claude mcp add toolrouter -- npx -y toolrouter-mcp
2. Ask Claude: "Transcribe this customer support call using audio-transcriber" and provide the recording
3. Claude returns the full text transcript with speaker labels
4. Ask: "Summarize the key issues discussed and the resolution"
5. Save the transcript for your QA and compliance records

## Example Prompt

```
Transcribe this customer support call recording. Identify the agent and customer separately. Then summarize the issue, resolution, and any follow-up actions promised.
```

## Tips

- Ask Claude to flag any compliance-sensitive statements in the transcript
- Batch-process a day's worth of calls for team-wide QA review
- Claude can analyze transcripts for sentiment, escalation patterns, and common themes
