---
title: ToolRouter — Agent Use Case Guide
description: Step-by-step guide for completing a task with a specific AI agent using ToolRouter.
url: https://toolrouter.com/tools/audio-transcriber/use-cases/transcribe-support-calls/chatgpt
---
# How to Transcribe Support Calls with ChatGPT

ChatGPT combines transcription with coaching analysis in one conversation. Upload the call recording and ChatGPT returns the transcript with speaker labels, then assesses agent performance, customer satisfaction signals, and improvement areas. This analytical approach turns raw recordings into actionable QA insights.

## Setup

{"mcpServers":{"toolrouter":{"command":"npx","args":["-y","toolrouter-mcp"]}}}

## Steps

1. Configure ToolRouter in ChatGPT
2. Ask: "Transcribe this support call recording" and provide the file
3. ChatGPT returns the transcript with speaker identification
4. Request: "Create a QA summary -- agent performance, customer satisfaction signals, and improvement areas"
5. Save the transcript and analysis

## Example Prompt

```
Transcribe this customer support call. Then assess the agent's performance: were they empathetic, did they resolve the issue, and what could they improve?
```

## Tips

- ChatGPT excels at analyzing transcripts for coaching insights after transcription
- Ask for common complaint patterns across multiple transcribed calls
- Request transcripts formatted for your CRM or QA system
